Catalytic Africa has selected Kasookoo Communications as a recipient of its first round of funding for entrepreneurs in the Anglophone Africa ecosystem. South South-East Angel Network (SSEAN), an African Business Angels (ABAN) registered Network, assisted in the selection process.
It marks the successful conclusion of an initial pilot phase and the launch of the Catalytic Africa Platform, which co-invests with angel investors in businesses to help African startups develop and thrive in African and worldwide markets.
The future of business communications is a single interface that provides customers with an all-immersive and interactive experience, allowing them to communicate with businesses via whichever channel they like without interrupting the flow of conversation or context.
Kasookoo Communications has entered the market with a cloud-based omnichannel contact center solution to provide enterprises and small businesses with much-needed support for superior multi-channel engagement, boosting customer experience, raising overall customer satisfaction levels, and avoiding the costs of traditional infrastructure deployment.
GSM telephony, which was not built to deliver the capability of digital business communications, is causing problems for African organizations. Today’s businesses must compete with better-informed customers who expect to be served efficiently and effectively via a variety of platforms.
“Kasookoo’s customer engagement center focuses on enterprises with both small and large teams with sophisticated communication processes,” says co-founder Akin Braithwaite. It’s a subscription-based platform that, among other things, allows teams to work more collaboratively internally by allowing them to use numerous devices, skill-based routing, and video conferencing. This promotes seamless client engagement regardless of location, which is proving to be incredibly effective in this new ‘Work Anywhere’ era. The technology may be setup in a matter of hours for organizations, allowing for easy configuration without the need for a team of engineers to maintain it.
Co-founder and group CEO Ahmer Javaid reacted that “African enterprises can completely fulfill their potential with the extensible and cutting-edge cloud services given in one convenient interface”. Kasookoo provides a competitive advantage to businesses by providing a platform that allows them to resolve customer complaints faster and generate more leads by utilizing cutting-edge technologies.
“Businesses may anticipate discovering considerable benefit in utilizing Kasookoo’s cloud-hosted platform,” says Javaid. Without having to worry about their communications, our solution allows businesses to focus on the difficult task of increasing and keeping their client base. We’re delighted about the adoption of our platform by African firms, which can now compete more effectively in the marketplace thanks to Kasookoo’s interfaces with productivity tools like CRM.
Kasookoo Communications is a Nokia spin-off that trades as Yuave. Border Restaurants, Religious Organizations, Health Management Institutions, Public Offices, Education, Logistics, eCommerce, Hotels, Travel, and more are among the primary verticals served by the company.