MTN Nigeria has said it will compensate customers affected by poor network service, following a directive from the Nigerian Communications Commission.
The order comes after the regulator found that some telecom operators failed to meet required service standards between November and January. The NCC instructed companies to provide refunds or compensation to users in areas where network performance dropped below acceptable levels.
MTN Nigeria confirmed it will follow the directive and said affected customers will receive compensation based on the regulator’s guidelines. The company added that it will carry out the process in a clear and transparent manner.
The telecom provider said the move supports the NCC’s efforts to place customers at the centre of telecom services. It also acknowledged the importance of maintaining reliable connectivity in Nigeria, which has one of the largest mobile markets in Africa.
Alongside the compensation plan, MTN Nigeria announced steps to improve its network over the long term. These include increased spending on infrastructure, upgrading equipment, and expanding capacity to handle rising demand for voice and data services.
The company also said it will take measures to reduce service disruptions caused by environmental factors and damage to infrastructure. It plans to work more closely with tower partners to improve network stability and reduce downtime.
MTN Nigeria noted that challenges such as infrastructure gaps and external disruptions continue to affect service quality across the industry. However, it said it remains committed to working with regulators and other stakeholders to address these issues.
In recent years, telecom operators in Nigeria have faced growing pressure from regulators as demand for mobile data continues to rise. The NCC has increased enforcement efforts to ensure better service delivery and stronger protection for consumers.
