Telecom operators Nigeria are under fresh pressure as the Federal Government warns of possible sanctions if service quality does not improve. The warning follows ongoing complaints from users about dropped calls, poor voice clarity, and slow internet speeds.
Nigeria’s Minister of Communications, Innovation and Digital Economy, Bosun Tijani, said major telecom operators must act quickly to fix network issues. Affected companies include MTN Nigeria, Airtel Nigeria, Globacom, and 9mobile.
Tijani said telecom operators in Nigeria have benefited from a more stable business environment, with improved profits and increased investment. He explained that this puts a responsibility on them to deliver better services to customers.
The government expects clear improvements in call quality, internet speed, and network coverage in the coming months.
Infrastructure Plans to Support Operators
To support telecom operators in Nigeria, the government is investing in major infrastructure projects. These include funding support from the World Bank and initiatives such as Project BRIDGE.
Plans are in place to roll out nationwide fibre networks, build new telecom towers, and expand satellite connectivity before the end of the year. These steps aim to improve internet access across the country.
NCC to Monitor Telecom Operators
The Nigerian Communications Commission has been empowered to closely monitor telecom operators Nigeria. It will enforce service standards and ensure companies comply with regulations.
Tijani said customer feedback and performance reports will guide regulatory actions. Operators that meet standards will be recognised, while those that fail may face penalties.
Despite reported investments of over $1 billion in network upgrades, many Nigerians still experience poor service. This has increased pressure on telecom operators Nigeria to deliver real improvements.
The latest warning builds on earlier actions by regulators, including stricter Quality of Service rules introduced in 2024 and policies requiring compensation for affected customers.
