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Infobip Launches AgentOS AI Platform to Automate Customer Experience in South Africa

Infobip has launched its new artificial intelligence platform, AgentOS, in South Africa. The product was introduced at the company’s Leadership Soirée held at The Venue GreenPark in Johannesburg.

AgentOS is designed as an AI orchestration system that allows autonomous AI agents to work across different business tools and communication channels. Unlike basic chatbots that only answer questions, these agents can take actions across systems, helping companies manage full customer journeys.

The platform is built to solve a common problem in many organisations, where marketing, sales, customer service, and operations systems are not properly connected. This often leads to slow and inconsistent customer experiences. Infobip says AgentOS brings these systems together through a single layer that connects AI agents, customer data, and communication channels in real time.

According to Julian Dawkins, Principal Product Marketing Manager at Infobip, artificial intelligence is developing very quickly, and agent-based AI is the next major step. He explained that AgentOS helps businesses move beyond simple task automation into smarter systems that can manage goals and make decisions. He also said the platform is not meant to replace people, but to support human teams in customer service and engagement.

At the launch event, the company showed how the platform can be used in different industries such as retail, banking, logistics, and travel. Examples included automatically fixing delivery problems in retail, detecting fraud in banking as it happens, and rebooking travel arrangements when flights are disrupted.

Guest speaker Vusi Tembekwayo spoke about customer experience in Africa, saying that demand for fast, reliable and simple digital service is growing. He noted that while more people are using digital tools, customer experience is still a key factor that decides which businesses succeed in competitive markets.

Infobip said AgentOS is built for markets where customers prefer messaging apps. In countries such as South Africa and Kenya, WhatsApp usage is estimated at around 79% and 76% respectively. With many young people across Africa using smartphones and social media daily, the company believes businesses need to meet customers on these platforms.

The company said AgentOS represents a shift in how businesses will handle customer engagement in the future, moving from simple responses to systems that can act in real time and solve problems automatically.

Sunil Mittal Calls Africa Expansion a “Once in a Lifetime Opportunity” as Airtel Raises $2.9bn Stake

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Bharti Airtel founder Sunil Mittal has described Africa as a “once in a lifetime opportunity” as the company moves to increase its ownership in Airtel Africa through a $2.9 billion share swap deal.

The Indian telecom group is seeking to raise its stake in Airtel Africa to as much as 90%, strengthening its long-term position in the region. The move comes ahead of a planned initial public offering of Airtel Africa’s mobile money business, which is expected to attract strong global investor interest.

Mittal said Airtel’s decision to enter Africa about 15 years ago was a “visionary move”, adding that the company remains strongly optimistic about the continent’s future growth.

“It is a once in a lifetime opportunity,” he said while speaking about the group’s Africa strategy.

The expansion comes as Airtel Africa continues to benefit from rising demand for mobile connectivity, digital payments, and mobile financial services across sub-Saharan Africa. Growth in smartphone usage and mobile money adoption has made the region one of the fastest-growing telecom markets in the world.

Sunil Mittal, whose net worth is estimated at $13.4 billion according to Forbes real-time data, is among India’s richest business leaders. He also has interests in Airtel Payments Bank, a joint venture with Kotak Mahindra Bank led by billionaire Uday Kotak.

According to Bloomberg, Bharti Airtel plans to issue up to 146.8 million shares at 1,923 rupees each to Indian Continent Investment, a company linked to the Mittal family. This would be in exchange for its 16.3% stake in Airtel Africa.

If approved by shareholders and regulators, the deal will increase Bharti Airtel’s ownership in Airtel Africa from 62.7% to about 79%. The company said the move will strengthen control over its African operations and improve earnings per share.

Mittal also said the company’s “ambition for Airtel should be whatever is allowed”, signalling its intention to further increase its stake in the African business where possible.

The consolidation effort is expected to be supported by Airtel Africa’s ongoing share buyback programme. It also comes as investors show growing interest in Africa’s mobile money sector, which is seen as a key driver of financial inclusion and digital payments across the continent.

Airtel Africa currently operates in 14 countries across Africa and is one of the region’s largest telecom and mobile money providers, with a strong presence in both connectivity and financial services.

Kenya Plans 16% VAT on Electric Vehicles, Batteries and E-Bikes Under New Tax Bill

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Kenya is planning to introduce a 16% value added tax (VAT) on electric vehicles, lithium-ion batteries, and electric bicycles, in a move that would reverse earlier tax breaks that supported the country’s electric mobility sector.

The proposal is contained in the Finance Bill 2026. If approved, it would increase the cost of importing electric vehicles, electric buses, batteries, and other key parts used in the growing electric transport industry.

The change comes at a time when electric mobility companies in Kenya still rely heavily on imported equipment. A 2025 industry study found that almost all inputs used to build electric vehicles in the country are imported. This leaves companies exposed to foreign exchange fluctuations, shipping costs, and import duties.

The proposed VAT increase could therefore raise operating costs for firms working in the sector, including companies such as BasiGo, Roam, and Ampersand, which are building electric buses, motorcycles, and battery-swapping networks across Kenya and the wider East African region.

Kenya has become one of East Africa’s leading markets for electric mobility in recent years. This growth has been supported by tax incentives that made it cheaper to import electric vehicles and related components, helping startups expand public transport electrification and charging infrastructure.

The country’s electricity system has also supported the shift. Government and energy data show that more than 90% of Kenya’s electricity comes from renewable sources such as geothermal, hydro, wind, and solar power, making electric charging relatively cleaner compared to many other countries.

Government forecasts suggest strong future growth in the sector. Electric vehicle sales in Kenya are expected to rise from about 2,700 units in 2023 to around 70,000 units by 2030. This growth is expected to be driven by better charging systems, battery swapping networks, and continued investment from both startups and larger operators.

The Finance Bill 2026 does not give a clear reason for removing the VAT exemption. However, the tax changes are part of wider reforms affecting digital services, software, mobile phones, and virtual asset providers. The government says these measures are aimed at increasing domestic revenue collection.

The proposal has added to a wider discussion across Africa about how governments can increase tax revenue while still supporting industries linked to clean energy, transport innovation, and long-term economic development.

Nigerian Fintech Chimoney Shuts Down After Funding and Growth Struggles

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Chimoney, a fintech company founded by a Nigerian entrepreneur, has closed its operations after struggling to raise enough money to keep the business running. The company was building payment tools to help businesses send money across borders, but it could not scale fast enough in a tough funding climate for startups.

The Canada-based startup informed its customers in an email dated May 1, 2026, that it had stopped processing new transactions and integrations. It also said it had started refunding money held in customer wallets.

“As of May 1, 2026, Chimoney has ceased all new transactions and integrations,” the company said in its message. “This is our final operational email.”

Chimoney was founded in 2022 by Nigerian-Canadian entrepreneur Uchi Uchibeke. The startup created a single application programming interface (API) that allowed companies to send payments to freelancers, contractors and vendors across several regions, including Africa, North America and Latin America.

Its system supported payments in 41 currencies. It also allowed transfers through bank accounts, mobile money, airtime, gift cards and stablecoin off-ramps. The aim was to solve the problem of sending money in markets where payment systems are fragmented and do not easily connect.

The company joined the Techstars Toronto accelerator in 2023. It raised around $280,000 in publicly disclosed funding, although the founder said the total, including grants and other support, was close to $1 million.

Despite this, the funding was not enough. The company said running a cross-border fintech across several countries requires high spending on compliance, audits and licensing. These costs made it difficult to survive on limited capital.

Founder Uchi Uchibeke said the business model was sound, but growth was the main problem.

“The product worked. It was distribution,” he said. “I spent too much of my time building and not enough time making sure people knew what we built.”

Chimoney also told investors about its planned shutdown in February 2026 and informed customers in April. It provided migration guides for developers before stopping transactions on April 30.

Customers are now being refunded through a self-service system that will remain active until August 31, 2026. Refunds are expected within seven to 14 working days. Any unclaimed funds will later be handed over to unclaimed property offices in Canadian provinces, as required by law.

Before shutting down, the company tried to shift its focus in 2025 towards AI agent payments. This idea allowed artificial intelligence systems to hold wallets and make payments under strict controls. However, the plan did not attract enough customers before the company ran out of money.

Chimoney had also received a Payment Service Provider licence under Canada’s Retail Payment Activities Act in November 2025. This allowed it to hold customer funds. Even after the shutdown, its parent company Chi Technologies Inc. will stay active, but the licence will remain dormant.

Uchi Uchibeke is now working on a new startup called APort. The new venture focuses on making sure AI agents must ask for permission before moving money or handling sensitive actions for businesses.

Chimoney’s closure adds to a growing list of African-linked startups that have shut down or restructured in recent years. Many have faced similar problems, including weak funding, high operating costs, and pressure from investors to show profits earlier.

ECOWAS Opens Applications for COYWA Programme to Support African Entrepreneurs and Startups

The Economic Community of West African States has launched applications for the COYWA Programme, a regional initiative designed to support African entrepreneurs, innovators, youth-led startups, and women-owned businesses across West Africa.

The programme forms part of broader efforts by ECOWAS to strengthen entrepreneurship, innovation, youth empowerment, and regional economic integration by providing founders with access to mentorship, incubation, training, and business development support.

According to programme information released by ECOWAS, selected participants will benefit from business incubation and acceleration opportunities, entrepreneurial capacity-building, networking access, and exposure to regional and international innovation ecosystems aimed at helping startups scale sustainable ventures across Africa.

The initiative also aligns with ECOWAS’ increasing focus on startup development, private sector growth, and innovation-driven economic transformation across the region. In recent years, the regional bloc has expanded programmes supporting sectors such as technology, agribusiness, renewable energy, youth enterprise development, and digital innovation.

Under the programme, selected participants are expected to receive:

  • Business incubation and acceleration support
  • Mentorship from industry experts and ecosystem leaders
  • Entrepreneurial training and capacity-building opportunities
  • Networking access with regional innovators and investors
  • Exposure to regional and international markets
  • Support for innovation-driven and impact-focused ventures

The programme is targeted at African entrepreneurs, youth-led startups, women-owned businesses, SMEs, and early-stage innovators with scalable business ideas and solutions addressing economic or social challenges across the continent.

ECOWAS encouraged entrepreneurs interested in regional growth, innovation, and impact-driven business development to apply.

Entrepreneurship and startup growth continue to play a critical role in regional economic development strategies across West Africa, particularly as governments and institutions seek to improve youth employment, strengthen SME ecosystems, and accelerate digital transformation.

Programmes such as COYWA are increasingly becoming important channels for connecting founders with mentorship, visibility, training, funding readiness, and ecosystem support required to build sustainable businesses capable of scaling across African markets.

Interested applicants can access programme details and application resources through the official ECOWAS platform.

Digital Africa Launches New €50 Million Seed Fund for Underserved African Startup Markets

Digital Africa has announced a new pan-African seed fund aimed at supporting early-stage startups in African markets that often struggle to attract venture capital funding.

The new Digital Africa Seed Fund, unveiled during the Africa Forward Summit 2026 in Nairobi on 12 May 2026, plans to raise between €30 million and €50 million. The fund will invest between €300,000 and €2 million in around 30 technology startups across roughly 20 African countries.

The initiative is focused mainly on regions that continue to receive limited investment attention, including parts of Francophone West Africa, East Africa, and other underfunded startup ecosystems across the continent.

Focus on Overlooked Startup Markets

The launch comes as concerns continue to grow about how African startup funding remains heavily concentrated in a few major technology hubs such as Lagos, Nairobi, Cape Town, and Cairo.

Many founders in smaller or less-developed ecosystems often struggle to secure institutional funding, mentorship, and long-term support needed to scale their businesses.

Digital Africa believes strong opportunities exist in these underserved markets, but says the startup pipeline remains fragmented and difficult for investors to access consistently.

The organisation hopes the new fund will help close that gap by backing startups earlier and helping them grow into businesses capable of attracting larger investors later.

More Than Just Capital

Unlike some traditional investment vehicles, Digital Africa says the fund will combine financing with technical and operational support.

The organisation plans to work closely with local partners, ecosystem builders, and funding networks to improve startup sourcing and provide post-investment support to founders after deals are completed.

This approach is designed to help the fund identify promising startups outside the continent’s most established technology hubs.

However, managing investments across 20 countries presents significant challenges. Industry observers note that maintaining strong support systems, consistent investment standards, and local market understanding across multiple regions will be critical to the fund’s success.

Part of a Wider France-Africa Strategy

The launch also reflects broader efforts by France to reshape its relationship with African countries through business, technology, and investment partnerships.

The fund was announced during the closing session of the Africa Forward Summit, where French President Emmanuel Macron said his office had secured €23 billion in investment commitments for Africa.

In recent years, France’s relationship with several African countries, particularly in the Sahel region, has faced tension following military coups and the withdrawal of French forces from countries such as Mali, Burkina Faso, and Niger.

Against that background, initiatives like the Digital Africa Seed Fund are seen as part of a wider attempt to strengthen economic and innovation ties with the continent.

Pressure to Deliver Results

Although the fund benefits from development finance backing and support within the AFD Group ecosystem, its long-term success will depend on practical execution rather than political announcements.

The key challenge will be whether the fund can consistently identify strong startups in overlooked markets, provide meaningful long-term support, and generate successful outcomes for founders and investors alike.

For many African startups, investment tickets ranging from €300,000 to €2 million could make a major difference, especially in markets where early-stage funding remains limited.

Ultimately, founders and investors will judge the initiative by how effectively it delivers support on the ground rather than the scale of the announcement itself.

Rank Capital Named Among Africa’s Fastest-Growing Companies by Financial Times

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Rank Capital, a Nigerian investment platform, has been recognised as one of Africa’s fastest-growing companies after securing top positions in the Financial Times’ latest ranking.

Strong Ranking Across Africa and Nigeria

Rank Capital was named:

  • 7th fastest-growing fintech company in Africa
  • 6th fastest-growing company in Nigeria
  • 12th fastest-growing company overall in Africa

The ranking, compiled by the Financial Times in partnership with Statista, highlights companies with the highest revenue growth between 2021 and 2024.

This recognition reflects Rank Capital’s rapid expansion and growing influence in Nigeria’s financial services sector.

Growth Driven by Community-Based Model

Rank Capital operates as part of Rank, a broader financial services group focused on helping Africans build wealth through community-driven systems.

The company’s model combines technology with social trust, allowing users to save, invest, and grow money together. Over the past year, the platform has paid out more than $100 million to users across different communities.

Femi Iromini, CEO and Co-Founder of Rank, said the achievement shows that community-based finance can scale successfully.

He noted that the company’s goal is to make prosperity more accessible by combining modern tools with traditional systems of shared financial support.

Expansion Through Strategic Acquisitions

The recognition follows a major transformation within the company. Rank recently rebranded from Moni and completed key acquisitions, including:

  • AjoMoney
  • Zazzau Microfinance Bank (now Rank Microfinance Bank)

These moves have helped the company build a full financial ecosystem that serves users at different stages of their financial journey.

Building a Full Financial Ecosystem

Rank now operates through three main platforms:

  • Rank App – for community savings, spending, and investing
  • Rank Capital – for wealth management and investment services
  • Rank Microfinance Bank – for accessible banking services

Together, these services allow users to move from basic banking to more advanced wealth-building opportunities.

Backed by Global Investors

The company has attracted support from major investors, including:

  • Y Combinator
  • Goodwater Capital
  • Arash Ferdowsi
  • Ventures Platform
  • Voltron Capital

This backing has helped the company scale its operations and expand its reach.

Focus on Africa’s Young Population

Starting in Nigeria, Rank is targeting Africa’s large and digitally active youth population. The company aims to create more opportunities for wealth creation by building systems that rely on collaboration and shared growth.

Industry observers say this approach reflects a wider shift in African fintech, where platforms are increasingly designed to support both financial inclusion and long-term wealth building.

South Africa Shows Moderate Progress in Global eSIM Adoption Rankings

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South Africa is making steady progress in adopting eSIM technology, but still faces challenges compared to leading global markets, according to a new global report.

Global eSIM Index Highlights Industry Shift

A study by Holafly, in partnership with Tele Samana, examined 171 eSIM operators across 50 countries to assess how ready each market is for eSIM use.

The report shows that eSIM is no longer an emerging technology but is now widely available worldwide. What separates countries today is not the technology itself, but factors such as government policies, device access, and user experience.

South Africa’s Ranking and Performance

South Africa scored 64.5 out of 100, placing:

  • 6th in the Middle East and Africa (MEA) region
  • 37th globally

Within Africa, the country ranks:

  • Behind Tunisia (70.7)
  • Behind Morocco
  • Ahead of several other markets

Notably, South Africa ranked higher than the United Arab Emirates, despite the UAE’s strong reputation in broadband connectivity.

Regional and Global Leaders

Globally, the United States leads the index with a score of 90.2, followed by Estonia and the United Kingdom.

In the Middle East and Africa, Saudi Arabia leads with a score of 79.7, ranking among the top 10 worldwide.

Why eSIM Adoption Is Growing

The report highlights a strong rise in demand for eSIMs, especially as global travel increases. eSIM technology allows users to connect to mobile networks without needing a physical SIM card, making it easier and often cheaper to stay connected across borders.

This shift is helping reduce the challenges linked to traditional roaming, such as high costs and complex activation processes.

Challenges Slowing Growth

Despite progress, the report notes that some countries still face barriers to wider eSIM adoption. These include:

  • Regulatory restrictions
  • Limited device compatibility
  • Gaps in service quality

For South Africa, improving ease of access—especially for international visitors—could boost both tourism and digital connectivity.

Outlook for South Africa

Experts say eSIM providers are playing a growing role in shaping the future of mobile connectivity. By simplifying how users access networks, they are helping drive a more seamless global digital experience.

While South Africa is not yet among the top global performers, its current ranking shows it is moving in the right direction as the global shift toward eSIM continues.

WISE Awards 2026 Opens with $1 Million Prize for Innovative Education Projects

Applications are now open for the 2026/2027 World Innovation Summit for Education (WISE) Awards Program, offering a total prize pool of $1 million to support groundbreaking education projects around the world.

Global Initiative to Support Education Innovation

The awards are organised by the World Innovation Summit for Education and aim to identify and support solutions that improve learning and life outcomes.

Unlike many competitions, the WISE Awards focus not only on selecting winners but also on helping projects grow. Finalists take part in a structured 12-month programme where they receive funding, mentorship, and practical support to develop their ideas.

Who Can Apply

The program is open to legally registered organisations working in education. Individuals are not eligible.

Eligible applicants include:

  • Universities and academic institutions
  • Schools and school networks
  • Government and public agencies
  • Non-profit organisations
  • Private companies
  • International organisations

Projects from all areas of education are welcome, including early childhood education, digital learning, vocational training, and lifelong learning.

Key Focus Areas

Applicants must show how their project improves education outcomes and address at least one of the following areas:

  • Expanding access for underserved and vulnerable learners
  • Responsible use of AI and new technologies
  • Promoting culture and language in education
  • Strengthening literacy, numeracy, and basic skills
  • Supporting student mental, emotional, and physical wellbeing

Funding and Support for Finalists

All selected finalists will receive:

  • Between $100,000 and $125,000 to develop their project
  • Personalised mentorship and coaching
  • Access to global networks and experts
  • Opportunities to connect with innovation partners in Qatar

At the end of the programme, a total of $1 million will be shared among the top three winners during the WISE 13 Summit in 2027.

Timeline and Application Deadline

The application deadline is 27 June 2026.

The selection and development process will run in stages:

  • May–June 2026: Applications open
  • June–August 2026: Screening and shortlisting
  • August–November 2026: Intensive training phase
  • January–December 2027: Project development
  • Late 2027: Final awards at WISE 13 Summit

For more information,

Visit the Official Webpage of the World Innovation Summit for Education (WISE) Awards Program

UN Opens Applications for 2026 PLURAL+ Youth Video Festival

The United Nations has opened applications for the 2026 PLURAL+ Youth Video Festival, offering young filmmakers around the world a chance to showcase their work and win an all-expenses-paid trip to New York for the awards ceremony.

A Platform for Youth Voices

The festival is organised by the United Nations Alliance of Civilisations and focuses on important global themes such as migration, diversity, social inclusion, and the fight against xenophobia.

PLURAL+ encourages young people to use video storytelling to share their ideas and experiences. Organisers say the initiative recognises youth as strong voices for positive change in a world facing cultural and social divisions.

Who Can Apply

The competition is open to young people of all nationalities who are interested in social issues and storytelling.

To qualify:

  • Participants must be 25 years old or younger at the time their video was made.
  • Entries are grouped into three age categories:
    • 12 years and under
    • 13 to 17 years
    • 18 to 25 years

Anyone can appear in the video, but the story must reflect the young filmmaker’s own perspective.

Video Submission Guidelines

Participants must submit original videos that meet the following rules:

  • Length: Between 1 and 5 minutes (including credits)
  • Language: English or with English subtitles
  • Production date: Must be created after 1 January 2023

Entries that slightly exceed the time limit may still be considered.

What Winners Receive

Winners selected by the jury will receive special recognition and be invited to attend the PLURAL+ awards ceremony.

The organisers will cover:

  • Travel expenses
  • Accommodation

Only one person per selected video will be sponsored. For participants under 18, the cost of a parent or legal guardian will also be covered.

Deadline and Selection Process

The deadline for applications is 30 June 2026 at 5:00 PM (EDT, New York time).

Applicants will be informed of the results by mid-October 2026, while the awards ceremony will take place later in the year.

For more information, visit the UNAOC website.